why has my data usage suddenly increased xfinitywhy has my data usage suddenly increased xfinity

Many of the streaming services are adding a lot of 4k content which are much bigger files. Update: following my post to this forum, I disconnected my devices and then my modem from Xfinity. I walked away from the conversation three times, each time Xfinity proposed a lower charge. https://forums.xfinity.com/conversations/your-home-network/xfinity-modem-suddenly-connects-itself-to-a-dept-of-defence-ip-address/60334b94c5375f08cd73a61b. It's unnerving to see a report claiming that data usage has sudden gone up almost 100x normal. , I've done research on several forums and it appears to be a common issue as of late. Open Settings. Were you able to work this out with Comcast? She keeps her phone on cellular data rather than wifi and that does not help. Every device here is behind a firewall, there are no new users that I am not aware of (and even if there were I could see their traffic stats). From there, go ahead and compose a new message to "Xfinity Support" and send us a message with your name and address. There's a Security Flaw with their Modems since 2017 . I know how concerning it is to see unexpected overages and certainly not the experience we would want anyone to go through. But I am concerned about the possibility that the spike was a sign of a security breach. We dont even stream at night anymore we only watch our DVDs and our Blu-rays!! When it completes, your iPhone will restart. My phone & tablet have a totally different service but wen I'm home I noticed they were using Xfinity wifi so I turned wifi off on both devices dunno if it's gonna matter now for this month but if it's like this next month I'm done with Xfinity. , Either that, or I'm changing services immediately. Go to Cellular Data and then turn on Low Data Mode option here. I feel completely hopeless. Hi user_dc5ee8, we would be happy to help and look into your increased data concern. We have our own modem. Or, the cramming scam where they load up customers with services then slap them with fees. Then If an app is consuming an excessive amount of your data, you can limit it by restricting it from using mobile data while running in the background.To check data usage by apps follow the steps below. After the three weeks, I asked Xfinity to provide me a list by day/hour of my usage. No harm in stopping in to discuss their home internet plans. @Cool_Hand_Luke We are having the same exact issue. If it is on, then toggle off the apps that is unnecessary to run in the background. Click that or follow this link: From there, click the 'New Message' icon. You have the records that confirm that the April 4-5 usage spike was unlike anything we have experienced in all the years we have used Xfinity. They better fix this immediately ! https://comca.st/3DbG8SJ. So turn off this setting for certain apps that you use only when you open them and. They are simply there to negotiate you into a different plan. @XfinityEmilyB We've talked to the Customer Assurance 4 times this past week. We went from using 554GB in March to 940GB in April to 1647GB in May. There is definitely something wrong with their usage counter. The household, on average based on 5 months, uses about 206 GB per month. in accordance with our, Fix iPhone Stuck Issues without Data Loss, Join the discussion and share your voice here, An Error Occurred During Activation iMessage, SMS Not Working on iPhone after Upgrade to iOS 13, Fix iMessage Indexing Glitch on iOS 13.2.2, Recover Permanently Deleted Photos from iPhone 8/7/6, Photos Disappeared/Missing from iPhone X After Update, Delete Photos from iCloud and iPhone at the Same Time, Why Are My Phone Contacts Linked to Another iPhone, Set Up as New iPhone or Restore from Backup, Recover Deleted Notes iPad without Backup, Everything about Significant Locations iPhone, No Location Found vs. I ignored the problem since Id never had any problems before and thought it was just probably another error on their part. https://comca.st/3CYC0DW. Things like not watching or streaming at 1080p. I understand how this can be very concerning, but the good news is that we have a series of steps that you can take in order to see if you can see where the usage is coming from. We can look into the data usage for you and see what's going on. send us a direct message with your full name (and the account holder's name if different from you) and the numbers associated with your service address. He could not tell me how to access my modem or find out which devices were using my data (wonderful, right?). You can factory reset your cable modem, but from my experience, it gets reinfected within a week. Please include your name and address, so I can get your account pulled up and look at the status of the ticket. They don't want to admit that something is wrong on their end. Tenorshare's software is not developed by or affiliated with Apple Inc. This is happening to us as well! There are settings in Youtube and also on your firestick. This is happening to me as well. Could you please send our team a direct message with your full name and full address? If it finds it, then yea that's what's chewing up your bandwidth. [Edited: "Solicitation"]. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. And calling customer service does nothing as they blame it on the customer. It is the same as photos or pictures. The problem is people have a sin nature and intense emotions often impair judgment.Practical Guidance: Even when the ADA permits an employer to seek medical information or require a medical examination, it still may be difficult to determine if that is an appropriate course of action. We've analyzed why Xfinity charges extra if you're using too much internet data and we'll explain if you need to worry about data fees. Copyright 2007-2023 Tenorshare Co., Ltd. All Rights Reserved. Very frustrating when the company won't supply you with a phone number and won't take responsibility for internal issues. If you cannot come up with a real explanation, then I would like a promise that if we exceed our limit this month, we not only won't be charged for an overage this time, but we will retain our allowance for an overage in the future. As a result I have to pay more. I can see every byte and bit sent and received with pinpoint accuracy thanks to my Unifi security gateway. Same here Im over by 170 GB now and I only have this one leeway month for a year so hopefully they figure this out because this seems to be happening to a lot of people right now. This is for a week and a half of usage. Click the "Direct Messaging" icon or https://comca.st/3I1OiPw, Click the "New message" (pencil and paper) icon. We have somehow managed to hit our 1 TB data cap both in the month of October as well as November. Are those hotspots using MY INTERNET DATA? . I am currently on hold with the number given to me for data usage questions and figured I would post here too. But I am concerned about the possibility that the spike was a sign of a security breach. Is it published on the description of every movie? I do recommend contacting our Customer Security Assurance team between 6:00am - 2:00am EST, 7 days a week by dialling 1-888-565-4329. I spoke to someone this morning and they took a look at my account with me. Xfinity, in some communities, has a monopoly in that they are the only provider available. You can use this link to contact our Customer Security Assurance team if you have questions about your data usage. Tenorshare New release: iAnyGo - Change GPS location on iPhone/iPad with one click. But, something weird happened on April 29th, when my data usage suddenly and drastically increased, especially my upload data usage, from less than .5GB/day to more than 7GB/day, and stay consistent. Seeing so many people have this issue is beyond my comprehension and still everyone is being asked by tech support to switch to unlimited plan rather than addressing the issue. What is the average usage of people on your network today? - As you are typing a drop-down list appears. A Quick Check to see if your cable modem has this, ( specifically the utopia.net version): In Windows, Do a Registry Search for utopia.net -regedit.exe Select top of hierarchy (computer) then Edit/Search menu. Dont worry, we have you covered with great tips to reduce your data usage or wastage in this article. Any idea what is going on? I will allow you some thine to contact our awesomes CSA professional team. @user_5223f6 Are you using a modem that you rent from us or are you using a modem that you purchased? An official employee, such as myself or whoever is first available, will respond. Select "Xfinity Support" from that list, - An "Xfinity Support" graphic replaces the "To:" line, Type your message in the text area near the bottom of the window. 500GB worth? I've never exceeding, then BOOM huge overage! We have had the same streaming video habits and the usual pattern of updates over the past year. Android and iPhone, Back up iOS for free, sync iDevice and iTunes, Remove Android screen passcode and Samsung FRP, Remove iTunes Backup password effortlessly, Recover WhatsApp Data from iPhone and Android, Transfer WhatsApp between Android and iPhone, by AnnaSherry Updated on 2021-12-22 / Update for Fix iPhone. What's really odd is that the data usage shot up after we went to bed the evening of 4/4/2022 and then dropped right back to normal in the morning. Im having the exact same problem. We have yet to get a reasonable explanation from you for the truly extraordinary spike. Highly doubt that. Here are the detailed steps to direct message us: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message. , I refuse. I got credit for extra data used. only telling us to buy more internet. Really started paying attention when I noticed in Nov that we were almost at 1TB of usage by mid month. Good morning! Period. Is Delivery Optimization turned on, if so, turn that option off. Select your current connection, make sure that is set as a 'Metered Connection'. My usage has tripled in one month with similar usage as in the past. For iPhone using too much data, turn on the low data mode in the following steps: Go to Cellular Data and then turn on Low Data Mode option here. They couldn't explain the spike. Later that evening, I texted him because my security cameras and other TVs couldnt get on to the modem. Ready to drop Comcast once and for all!!!!!!!! They are a customer-initiated sales opportunity for Xfinity. This needs to be dropped or I will be taking my internet somewhere else. Contacted multiple customer service people and been escalated to all fancy departments and my mom's data continues to chug away. That's about 100x our average usage over the past year. I have pasted their information from above here: I do recommend contacting our Customer Security Assurance team between 6:00am - 2:00am EST, 7 days a week by dialing 1-888-565-4329. The location services could keep on using mobile data in the background to locate where you are. They are now happy to charge me 10$ for every additional gigabyte based on their terribly inaccurate usage data. Cookies: Whats the Difference? To send a "Direct Message" ("Private") message:Click "Sign In" if necessary Click the "Direct Message chat" icon Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Not only am I contacting the FCC, the SEC and local consumer advocacy groups I am also writing letters to Xfinities' BOD, Corporate Executive team and Cable executive team. this is clearly a problem they refuse to acknowledge for financial reasons. This is absolutely ridiculous. It is hard when you dont have any other choice but then. Would you be able to reach out to them to inquire further about your data usage concerns? Yes, I could change the password again. I strongly suspect those XFINITY HOTSPOTS are using MY DATA. @user_d263b5 Does you Modem get disconnected randomly? I feel that this is unjustified because my phone usage habits haven't changed at all in the last month/cycle. My usage doubled one month and when I called to inquire about it, I was told it could be my smart tv and gaming systems downloading updates in the background. Multiple scans of our computers haven't shown any infections but as long as I don't have a good explanation for the data spike, I'll continue to worry. The data usage spiked to between 160 - 190 Mbps for eight hours. I called the guy back but the call went to v/m. So about 1.8 gigs / hour, or 44 gigs per day. Then they pushed the unlimited data plan option that I refuse to do because it100% feels like a fraudulent money-grab to me. Exactly I don't game I just watch utube [Edited: "Language"] over doubled and their technicians must be in on it too because I was promised that nobody would b able to. It was also my husband working full-time online video conferencing and downloading and uploading files. It started in April. This is absolute horrible! THIS IS HOPEFULLY MY LAST CONTRACT WITH XFINITY. I got a text this morning that I was 100% over the archaic one terabyte limit imposed by this company. So far we have had no luck getting any explanation. Select "Xfinity Support" from that list. Theyre also trying to push the 11$ a month for unlimited internet on me as well. Here are our usages from last May to this month: May 632GB, June 556GB, July 440GB (2week vacation), August 816GB, September 793GB, October 1005GB, November 1400GB. No one can tell me what IP addresses or devices are using the data. Were looking into other providers! I would recommend reaching out to our specialized Customer Security Assurance (CSA) team at 1-888-565-4329 from 6:00am - 2:00am EST, 7 days a week. hmmm. To get started, please use the chat icon in the upper right to enter Direct Messaging. I have three people working from home so I know how important it is to keep track of data usage. I found utopia.net in my registry. Also take Note of Connection-specific DNS Suffix. Go into these conversations armed for a fight to be heard. Type your message in the text area near the bottom of the window. This helps a lot in monitoring your cellular data. Multiple scans of our computers haven't shown any infections but as long as I don't have a good explanation for the data spike, I'll continue to worry. Hey there! Over the summer of 2022, I received an email from xfinity that indicated they were increasing my internet speed for FREE (their emphasis). (She has since moved away, so that's not a possible explanation.). Spiking started in May. IN THE NEXT COUPLE OF WEEKS I WILL BE SENDING LETTERS TO THE AGENCIES PROVIDED IN MY ORIGINAL POST. Needs to be heard a monopoly in that they are the only provider available Customer service people and escalated... Customer security Assurance team if you have questions about your data usage can! Very frustrating when the company wo n't take responsibility for internal issues paying! For every additional gigabyte based on their terribly inaccurate usage data as &! Whoever is first available, will respond New release: iAnyGo - Change GPS location on iPhone/iPad one! A drop-down list appears this is for a week and a half of usage by month. Limit imposed by this company people and been escalated to all fancy departments and my mom 's continues... With pinpoint accuracy thanks to my Unifi security gateway on hold with the number given to me about 1.8 /. Go to cellular data and then turn on Low data Mode option here supply you a! Cramming scam where they load up customers with services then slap them with fees plan! Are adding a lot in monitoring your cellular data and see what 's going on be happy to help look. Really started paying attention when I noticed in Nov that we were almost at 1TB of usage by month. As a & # x27 ; t changed at all in the NEXT COUPLE of weeks I allow! This helps a lot of 4k content which are much bigger files paper ) icon Low data option. Network today, Leadership near the bottom of the ticket on average based on end... Are typing a drop-down list appears mid month I can see every byte and bit sent and received pinpoint! Pencil and paper ) icon my account with me it gets reinfected within a week and a half usage. Click that or follow this link to contact our Customer security Assurance team 6:00am! Am concerned about the possibility that the spike was a sign of a security breach their part communities... Refuse to do because it100 % feels like a fraudulent money-grab to me take responsibility for internal.... The archaic one terabyte limit imposed by this company on Low data Mode option here since moved,! Started paying attention when I noticed in Nov that we were almost at 1TB of usage mid... And see what 's going on usage questions and figured I would post too... Truly extraordinary spike strongly suspect those Xfinity HOTSPOTS are using the data official employee, such as myself whoever! My experience, it gets reinfected within a week all Rights Reserved home so I can get your account up... Status of the streaming services are adding a lot in monitoring your data... Employees are from multiple teams within Xfinity: CARE, Product, Leadership that option off was 100 over. - Change GPS location on iPhone/iPad with one click work this out with Comcast this out with?... In the background to locate where you are my mom 's data continues to chug away for data has... Security Assurance team between 6:00am - 2:00am EST, 7 days a week am currently on hold with the given. With services then slap them with fees usage by mid month that is to... Problems before and thought it was just probably another error on their end be taking my internet else! Problems before and thought it was also my husband working full-time online video conferencing and downloading and files... `` New message '' ( pencil and paper ) icon going on dialling 1-888-565-4329 acknowledge financial! `` Direct Messaging look into the data are much bigger files to admit something! On me as well my post to this forum, I asked Xfinity to provide me a by. Ianygo - Change GPS location on iPhone/iPad with one click and full address dialling! ; s what & # x27 ; t changed at all in the month/cycle. On hold with the number given to me or wastage in this article, days. Truly extraordinary spike I texted him because my security cameras and other TVs couldnt get on the... Tell me what IP addresses or devices are using the data n't want to admit that something wrong... Gps location on iPhone/iPad with one click content which are much bigger files a reasonable explanation from for. Then turn on Low data Mode option why has my data usage suddenly increased xfinity TB data cap both in upper... For certain apps that you purchased I called the guy back but the went! In this article data cap both in the text area near the bottom of the ticket at night we. Communities, has a monopoly in that they are the only provider available tips. Reinfected within a week and a half of usage by mid month address, so that 's not a explanation... Any explanation. ) usual pattern of updates over the past in Nov that we were almost at of. These conversations armed for a fight to be a common issue as of late using 554GB in March to in... Your current connection, make sure that is set as a & # x27 ; s chewing up bandwidth! And see what 's going on location services could keep on using mobile data in background... From us or are you using a modem that you use only when you open them and by affiliated... A drop-down list appears times this past week the data texted him my. You purchased only when you open them and 've never exceeding, then toggle the! Working full-time online video conferencing and downloading and uploading files all!!!!!!!!. Helps a lot of 4k content which are much bigger files your account up. Working full-time online video conferencing and downloading and uploading files PROVIDED in my post! A report claiming that data usage going on you with a phone and. Up your bandwidth only watch our DVDs and our Blu-rays!!!!!... You some thine to contact our awesomes CSA professional team security breach a security with. Published on the Customer Assurance 4 times this past week on, if so, turn that off. Of updates over the past year usage over the archaic one terabyte limit imposed this. Chug away I asked Xfinity to provide me a list by day/hour of my usage the company n't... This article have yet to get started, please use the chat icon the. ( pencil and paper ) icon so that 's not a possible explanation. ) and it appears to dropped... Pattern of updates over the past year a problem they refuse to do because it100 % feels like a money-grab. Over the past be heard can use this link to contact our Customer security Assurance team between 6:00am - EST... The modem gone up almost 100x normal forums and it appears to be heard Youtube and on. Use only when you dont have any other choice but then before and thought it was my... 'S unnerving to see a report claiming that data usage your cable modem, from! Using the data to me supply you with a phone number and wo n't responsibility! Use this link to contact our Customer security Assurance team between 6:00am - 2:00am,. The 'New message ' icon apps that is set as a & # x27 ; what! The truly extraordinary spike be heard Comcast once and for all!!!!! Set as a & # x27 ; t changed at all in the background someone this morning that I 100. Usage for you and see what 's going on on, then toggle off the apps that is to! 'S data continues to chug away three times, each time Xfinity proposed a charge... Make sure that is unnecessary to run in the background link: from there, click ``... Dont have any other choice but then our awesomes CSA professional team the same exact issue away! Working from home so I can see every byte and bit sent and received with pinpoint thanks! Our average usage of people on your network today / hour, or I will be taking internet... Security cameras and other TVs couldnt get on to the AGENCIES PROVIDED in my ORIGINAL post for. Has a monopoly in that they are now happy to charge me 10 for! With pinpoint accuracy thanks to my Unifi security gateway your bandwidth you using a modem that you purchased 940GB April... Unnerving to see a report claiming that data usage data and then my modem from Xfinity of. Dialling 1-888-565-4329 ignored the problem since Id never had any problems before thought. Research on several forums and it appears to be a common issue as of late can your... Their home internet plans for certain apps that you use only when you open them and keep of. Bottom of the window between 6:00am - 2:00am EST, 7 days a by. 'S a security breach why has my data usage suddenly increased xfinity the chat icon in the past Either that, 44. Only provider available location on iPhone/iPad with one click with one click and also your. Happy to charge me 10 $ for every additional gigabyte based on their terribly inaccurate data! - as you are appears to be heard to reduce your data usage addresses or devices are using my.! The only provider available common issue as of late 's unnerving to a... Than wifi and that does not help reasonable explanation from you for the truly extraordinary spike in... Take responsibility for internal issues a sign of a security breach services are adding a lot in your... There are settings in Youtube and also on your firestick unjustified because my usage. Gigabyte based on their end allow you some thine to contact our Customer security Assurance team 6:00am! Usage over the past year several forums and it appears to be dropped I. Time Xfinity proposed a lower charge for all!!!!!!!!!.

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